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Band 4 IT Service Desk Assistant - Bath

Band 4

Main area
IT Service Desk Analyst
Band 4
Full Time 37.5 hours per week
Job ref
Bath NHS House
From £21,089 per annum
27/05/2019 23:59

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides inpatient and community-based mental health care for people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and Wiltshire. We also provide specialist services extending throughout the south west.

We employ over 4,000 dedicated members of staff who deliver services from more than 90 locations, working in approximately 150 teams across a geographical region of 2,200 miles, for a population of approximately 1.8million people.

We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery. Our staff are pivotal in everything we do and we are committed to involving them fully in the development of the Trust and our services.


An opportunity has arisen for an IT Service Desk Assistant to join the Trust’s busy IT Service Desk team. Candidates should have excellent communication skills and a good working knowledge of IT applications.

This vacancy will allow the successful candidate to gain vital IT Support experience. The role involves acting as a central point of contact within the IT Department, providing remote first and second line support to the Trust’s user base to enable them to make effective use of available software and hardware.

Candidates should have excellent communication skills, a good working knowledge of IT applications and practical experience of some or all of the following: PC and printer configuration, Microsoft operating systems (Windows 7 and above), Microsoft office applications (Office 2010 and above) and Active Directory. Previous IT Service Desk experience would be advantageous.

The successful candidate will be expected to carry out the following duties;

  • Taking receipt of Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trusts Service Desk tool.
  • Take ownership of and responsibility for the requests and prioritises them in accordance with procedures and any SLAs (Service Level Agreements) currently in operation.
  • Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory  resolution.

Please Note: No approaches from agencies will be considered and agencies are requested not to contact us about this role. Previous applicants need not apply.

Listening into Action (LiA)The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Positive about disabled peopleMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.

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Further details / informal visits contact

Liz Hooper