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Band 2 Switchboard Operator - Callington Road Hospital

Band 2

Main area
Estates & Facilities Management
Band 2
37.5 hours per week (Full Time)
Job ref
Callington Road Hospital
£18,546 - £19,918 per annum
Salary period
28/10/2021 23:59

Job overview

An opportunity has arisen for a Switchboard Operator to join the Switchboard team at Callington Road Hospital providing switchboard and some administrative services to Avon and Wiltshire Partnership (AWP) staff, service users and the general public.

Main duties of the job

The post holder will provide advice and information as appropriate to the Trust’s internal and external customers, in accordance with operating procedures.  The role will include collation and escalation of essential information as necessary, administrative services to internal customers, and general switchboard enquiries as appropriate and in accordance with operating procedures.

We are looking for a confident, robust, diligent and dependable individual to perform this critical role, which involves handling confidential information and conscientiously performing an essential role in what can be a pressured environment as a pivotal point of contact with service users, staff and the general public.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

This is a critical operational role working evening, night, weekend and Bank Holiday shifts and the post holder will be required to be flexible regarding  working patterns to accommodate the hospital operational needs as and when required.

Starting salary of £18,546 that is supplemented by enhancements for unsocial hours at a rate of +43% from 20:00 to 06:00 and Saturdays, and +85% for Sundays and Bank Holidays along with other benefits such as various NHS discounts throughout the UK and access to the NHS pension scheme.

So if you have experience in customer services, either switchboard or call centre experience, excellent keyboard skills and would like to build a career within the NHS please apply.

Person specification

Shortlisting criteria

Essential criteria
  • Customer services experience
  • Computer/data entry experience
  • Telephone experience
  • Confidentiality
  • Literacy and numerical skills
Desirable criteria
  • Customer facing experience
  • Team player
  • Able to work with others or alone
  • Inquisitive nature
  • Empathetic
Armed Forces CovenantListening into Action (LiA)The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Positive about disabled peopleMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Samuel Morgan
Job title
Assistant Support Services Business Manager
Email address