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Band 3 Bank Receptionist - North & Central Bristol

Band 3

Main area
Band 3
Job ref
central and north of Bristol and community sites
North and Central Bristol
from £18,813 per annum pro rata
07/05/2019 23:59

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides inpatient and community-based mental health care for people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and Wiltshire. We also provide specialist services extending throughout the south west.

We employ over 4,000 dedicated members of staff who deliver services from more than 90 locations, working in approximately 150 teams across a geographical region of 2,200 miles, for a population of approximately 1.8million people.

We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery. Our staff are pivotal in everything we do and we are committed to involving them fully in the development of the Trust and our services.



Part time Ad Hoc hours for Sites based in North and Central Bristol

A great opportunity has arisen for an experienced receptionist to join our friendly administration team.

Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. Part time workers will be required to start at 09:00 or 13:00.

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services users and their families.  

We are looking for excellent communication and organisation skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this often busy role. Administrative tasks included within the role require PC skills, including Microsoft Office suite. Training for any additional bespoke systems will be provided. Previous experience of working in a reception environment is required, however, as with systems, full training for each location will be provided.

The role will suit an enthusiastic ‘Can-do’ person & a keen team player. Some understanding of mental healthcare service provision is desirable. Whilst working direct from whichever site you are allocated to, you report into a central team, who will be there to both advise and support you.

The post holder will be required to provide cover for reception duties across different sites within the North and Central Bristol areas. Sites include one based in the Southmead Hospital grounds, one in Southmead village, others in the community including a central Bristol location just behind the Bristol Royal Infirmary and one in the Fishponds area of the city.  

The ability to drive and have access to your own vehicle is therefore essential. Travel expenses will be paid, subject to procedure.

There is visitor parking at Southmead Hospital and a comprehensive bus network. Free parking is available at the Greenway Centre on a first come first served basis. The site behind the Bristol Royal Infirmary has no parking on site but has on street parking nearby and is on a public transport route. The Speedwell Centre has on street parking nearby.

Listening into Action (LiA)The Employers Network for Equality & Inclusion is the leading employer network covering all aspects of equality and inclusion in the workplace.Positive about disabled peopleMindful employer.  Being positive about mental health.Disability confident employerInclusive Top 50 LogoThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

If you require any further information regarding this vacancy, please contact:

Charmaine Phillips, EFM Support Services, Assistant Business Manager on 0117 4147199 c/o Gloucester House reception 

Jackie Williams, Reception & Finance 0117 4147199 c/o Gloucester House reception 

Gina Morgan, Reception & Finance 0117 3784441 c/o Lansdowne reception